The big change has been widely criticised since the trials of new self-serve checkouts began testing back in 2021.
The German supermarket had previously stated that it had “no plans” the bring the checkouts to Australian supermarkets.
In June 2021 trials began in selected stores around the country but were hit with wide-spread complaints such as they were too loud and mostly card only, it prompted social media users to jump on the internet and complain about the machines.
@Aldi Chingford this morning 😡 the girl working the self serve tills said she couldn’t open a till she would just clear the error if I asked her😱 Absolutely NO customer service!! No assistance was offered until I started to moan! She just watched me struggle#nocustomerservice pic.twitter.com/OLJ5j9SiIX
— Lou Hockley (@91_loulabelle) May 23, 2023
Card only self serve check outs to be rolled out across Aldi Australia.
Costco is now the last remaining supermarket without self serve. pic.twitter.com/GD2UUWRDmD
— Katherine Deves Fan Club. (@KatherineDeves_) April 24, 2023
However, according to news.com.au the changes are being made so that the chain can keep grocery costs low for customers and also frees up staff allowing them to have a better focus on customer service among other things.
